Shipping policy

**Shipping Policy**

 **Processing Time:**
- All orders are processed within 5-7 business days
unless otherwise specified. Customized or made-to-order items may require additional processing time, and details will be communicated upon order confirmation.

**Local Pick - Up Option:"
For our valued customers in the local area, we're delighted to offer a convenient pick - up. To ensure a smooth pick-up experience, we will reach out to you directly. We'll work together to coordinate a suitable pick-up time. 

 **Shipping Destinations:**
- We currently ship within the United States. For international shipping inquiries, please contact us directly.

 **Shipping Rates:**
- Shipping rates are calculated based on the weight and destination of your order. You can view shipping costs during the checkout process before finalizing your purchase.

 **Shipping Methods:**
- We offer a variety of shipping methods to meet your needs. Options include standard, expedited, and express shipping. Please select your preferred method during checkout.

 **Tracking Information:**
- Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate the delivery date.

 **Delivery Times:**
- Estimated delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 2-3 days, while expedited and express options offer quicker delivery.

 **Shipping Carriers:**
- We partner with reliable shipping carriers to ensure the safe and timely delivery of your order. Carrier options may vary depending on your location.

 **Gift Shipping:**
- Sending a gift? We offer the option to include a personalized note. Please provide specific instructions during the checkout process.

 **Lost or Damaged Items:**
- In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

 **Contact Information:**
- If you have any questions or concerns about your order, shipping, or delivery, please reach out to our customer support team at ohellydesigns@gmail.com